The five mistakes it highlights, it gets right, but I’d add a few.
Applying the standards of proof for an academic publication to daily decision making.
I remember being struck by how quickly a few facts or anecdotes became conclusive. If you start picking those apart, though, you quickly discover why: if you wait for anything decisive, you will wait years. So you have to learn when the call for more analysis is actually helpful, as opposed to when it comes across simply as a delaying tactic.
Taking the first answer as the last answer.
Many people will respond to any suggestion with a knee-jerk “no” that sounds definitive, but is really a version of “I’m not used to that yet.”
Acceptance of new ideas isn’t automatic. It’s a process. That means building some of that time into your process, and accepting that some initial reactions may be discouraging.
Being the smartest person in the room.
When teaching, it’s easy to fall into the trap of being the smartest person in the room. But in administration, if you feel the need to prove yourself all the time, you’ll burn bridges and look ridiculous.
The best administrators I’ve known make a point of surrounding themselves with very smart people, and listening to them. That can mean allowing someone lower on the food chain to win, simply by having the better argument. When you defer to the better argument — when you allow truth to trump rank — you create an environment in which all that intelligence becomes an asset. [emphases, Ryan] If the chief has to win every time, then the organization is limited to the vision of the chief.
Every college has quirky arrangements that make no sense on paper, but that work. Or they’re the least-bad compromises among warring factions. It can be tempting to regard those as low-hanging fruit, but be careful. Ask questions first, and listen for the pauses. The part of the sentence that tails off is often the most important. “We would have changed that, but, well, you know…”
Remembering Too Much
Finally, accept that you’ll make mistakes, and sometimes have best-available moves seen as mistakes. Learn from them, but don’t dwell on them. Forgive yourself the honest goofs, own them, and move on.